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Abbey Travel

1.0 from 3 reviews
53.3478507996, -6.263220787

43-45, Middle Abbey Street,
Dublin 1, Ireland

Get directions

+353 1 804 7100

http://www.abbeytravel.ie

Abbey Travel are the Irish Travel experts for Australia, Disneyland Paris, Football, Rugby, Sports Events, Long Haul Holidays, European Holidays, City Breaks, Adventure Holidays and much more.

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3 Reviews

Abbey Travel was first reviewed by Fiona S. on 01 March 2011

Raters say we are...  never again, worst travel agents ever

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Aisling C. Member since: April 2016 1 Reviews

Lives 4.61 km from Abbey Travel

1.0

Never in my life have I experienced the horrendous customer service like I have experienced with Abbey Travel. Nothing but problems since booking with them from wrong flight times printed and sent to us to extremely rude and unhelpful staff over the phone and in the office itself. 6 of us booked our trip with this company all couples and all seperate bookings, every one of us has had problems. I cannot get over how rude they are on the phone to people, that is when they bother to actually answer the phones, only time there was someone with a bit of cop on was when I spoke to a girl called Lisa god help her. Never ever again will I book through Abbey travel, this was our third time and 2 out of 3 times now we've had issues. To top it off we leave in 2 weeks and one of the couples flight coming home is booked at the wrong time they've been given 50minutes connection in gatwick airport meaning they've 20minutes to get from one plane to the other before the gate closes so they're expected to get off a plane go through security and get to the other flight in that time in GATWICK one of the biggest airports in europe yes because that's realistic and now they are saying they won't change the flight even though the airline has confirmed that it is 100% not enough time between flights and on top of that if they miss the flight they've been told by Abbey travel THEY will have to pay for a new flight!!!!! Would not recommend this company at all!

Reviewed on: 14 Apr 2016

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Tanya C. Member since: May 2013 1 Reviews

Lives 77.46 km from Abbey Travel

1.0

Terrible customer service. Booked a holiday to Australia & Thailand with them,. To start with we received someone else's ticket information in the post.
Holiday started off fine, got to Australia. From here we were to fly to Bangkok. Our flight had been cancelled over 2 weeks prior to leaving Ireland and we had not be informed. After a 7 hour wait we managed to get a flight to Singapore and had to stay overnight and fly to Bangkok to following day, due to this our hotel was cancelled and we had to find alternative accommodation. I emailed them to make sure the rest of our trip would go smoothly and was told everything else was fine and apologies for the mistake which was fine. On our return journey after a very very long flight we arrived in London only to be told our flights back to Dublin were not confirmed and they had no room for us. Finally made it back to Ireland, tired and annoyed. Emailed Abbey Travel 3 times and have not heard a response. Very disappointed they have not replied as this just infuriates the matter further.

Keywords: never again

Reviewed on: 08 May 2013

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