I have been using this hardware store for the lst five years and have found that they always have what you need.

I visited Expert Hardware Ranelagh at about 16 50 this evening 6 April 2010.
I advised the gentleman behind the counter that I was looking for oil to treat a piece of kitchen furniture. I explained that it was light wood and we had just sanded it. He was chatting to another man at the counter and I indicated that I didn't want to interrupt. He advised me that it was ok so I proceded to tell him my story.

He showed total indifference to me and shrugged his shoulders. He said he was not familiar with the products and was not trained in them so he could not advise me. Needless to say I was very surprised and asked him if there was anyone in the shop that could help me. He said there was not.

I then went and had a look on the shelves and found both a teak oil and a Danish oil that from the directions on the tin were suitable for inside and outside use. I decided on the Danish oil and took it up to him at the counter. He was a bit more helpful at this stage and told me that it would probably work ok.

This was a very bad customer experience for me. I have always found people that work in hardward shops very helpful and knowledgable.

Maybe he was having an "off day". I would not be too happy if I was his employer. As a customer I'm not sure I will return to the shop.

T. O'Sullivan

Milltown