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Fern House Café

3.0 from 4 reviews
53.1730003357, -6.142370224

Co. Wicklow, Ireland

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+353 1 274 6990

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Forming part of Avoca, the Fern House Café serves up a full lunch menu or tea & coffee with a choice of homemade desserts for the less peckish!

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4 Reviews

Fern House Café was first reviewed by Ciaran L. on 01 September 2008

Raters say we are...  lunch, fern house, powerscourt, coffee, kilmacanogue, avoca, rude

Blank Listing_photo_nozzle
Ruth F. Member since: May 2012 1 Reviews

Lives 4.14 km from Fern House Café


What can I say about Avoca? What can I say about the Fern House Café? I heard it said that when a person enjoys a place they tell their friends but if a person is treated badly, they tell everyone. So with that in mind, I hate to say it because often - for as long as it has been open - I've been a shopper in Avoca, love the atmosphere and always received great service in their shop and coffee shop. It's where I've gone regularly after finishing at the local school where I work to meet with friends and family just to relax and browse. On several occasions my husband and I had a meal together in the Fern House Café and celebrated several family birthdays there with extended family. One of our loveliest memories is of celebrating my mother's 70th birthday with 20 family members. A great day. Unfortunately all that has been soured by our family experience this morning - Saturday 26th May 2012. Having made a reservation on friday afternoon for family breakfast (6 of us) we arrived at 9.15am to walk around the grounds as we knew the FHC wasn't open until 9.30am. We met other friends who we hadn't seen in a while and chatted while waiting. The doors opened a little late but that didn't matter. When waiting to be seated (I hadn't been told on Friday when I booked that we could sit where we liked) an unwelcoming female member of staff pointed over her shoulder to a table (her body was facing the other direction) no smile, no good morning. It seemed already that we were a nuisance. I noted this but didn't think much of it. It was now 9.40am. At that point we were the only group indoors. There were about 5 tables with small groups outside. At 9.55am "unwelcoming" female staff member came to take our order. No "sorry to keep you waiting" no pleasantness whatsoever. A new party arrived waiting to be seated, making them the second table to be seated indoors. At 10.00 am a young girl brought over a pot of tea and pot of coffee. We'd asked for 5 glasses of OJ first. I pointed this out to her and she took the tea/coffee back. 5 minutes later the unwelcoming female member of staff (north american accent...Canadian? American? ) returned to the table with OJ tea/coffee and informed me that all drinks are served at the same time. Again no smile, no apology for delay.... Another 5 minutes passed. Then EVERYTHING came to the table...porridge, granola, eggs, sausage, bacon etc etc. An expressionless unwelcoming male member of staff began placing the dishes on the table and I asked him if he normally served all at once? He told me - almost as an admonition - that if we'd wanted dishes withheld we should have said so when ordering. I tried to explain to him that the sausage/egg etc would be cold by the time we were ready for them but I got the same robotic response. I think that apart from the most appalling attitude and poor service it was the disinterested facial expressions and unwelcoming atmosphere that made us all just get up and leave. The unwelcoming male member of staff (Scottish accent) without a facial muscle twitch to indicate on his face that he meant the words he used asked "Is there anything I can get for you?" I am dumbfounded. What did we do? 1. They were not run off their feet 2. The Fern House Café is NOT a fast-food establishment and 3. Customers in Avoca have grown to expect a certain high standard of service and professionalism - after all - this is how they made their name. What has happened? Am I the only person who has experienced this? As the economy has taken a nose dive have standards also taken a nose dive? Are manners no longer required? Even if the management team had not allocated enough staff for the morning of Saturday 26th May in the Fern House Café, surely, by anyone's standard, good manners is something one would expect to remain. The bar has always been set high by Avoca, and as such, customers have the right to be treated graciously. Bad job today Avoca, very bad job.

Keywords: rude

Reviewed on: 26 May 2012

Susan Q. Listing_photo_nozzle
Susan Q. Member since: August 2008 181 Reviews Local hero


The Fern Cafe is now open in the evenings for dinner and it seems to be a big hit judging by the numbers that were there on the Saturday evening I had dinner there, they seemed to have no problem filling the two sittings. We were there for the early sitting and after being given a bit of a dud table on arrival they had no problem moving us to another table when we asked. The restaurant itself is really nicely decked out, it has huge floor to ceiling windows the whole way round and what seems like a dozen chandeliers hanging from the high ceiling. There's a real mish-mash of tables and chairs dotted around which gives the place a sort of an old farmhouse feel set off by loads of large fresh plants around the room. To give the place a bit more atmosphere for dinner there are plenty of candles and fairy lights scattered throughout the room (maybe they were just for Christmas now that i think of it!!). I had the most delicious soup I've ever tasted for starter, it was a pea soup with fresh crunchy pieces of mangetout throughout and a big mozzarella and rice crouton in the middle, absolutely delicious! When the main courses were brought out the waiter apologised as mine had fallen on the floor and would be another few minutes. The manager also came over and apologised for the delay and said my dessert would be on the house. When my main did arrive it was slightly disappointing compared to my starter but nice all the same. All in all I was nicely surprised by the food for dinner here as I was never a big fan of the lunch and the service was really excellent. I will definitely be back to try the steak as it looked delicious!

Reviewed on: 16 Dec 2008


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