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FOAM Café & Gallery

1.0 from 1 review
Added by Rory S.
53.3468831377, -6.264834255

24, Strand Street Great,
Dublin 1, Ireland

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Price range: €€

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We are located in Strand Street Great, just off Jervis Street in the Italian Quarter.

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1 Review

FOAM Café & Gallery was first reviewed by Michael S. on 08 September 2012

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Michael S. Listing_photo_nozzle
Michael S. Member since: September 2012 1 Reviews

1.0

Horrible experience at the hands of this cafe's owner. Asked badly behaved children to leave our seats alone (politely, said "go away"), their mother arrives and verbally assaults us and despite being asked by me to "leave us alone and go away" launches a tirade on my wife's lack of children and her nationality. I admit and am not ashamed to say that I told her to "Right, F**k Off". When she became more hysterical in her abuse and my wife got more upset I went to get someone from the cafe to sort it out. A waitress said she could "do nothing" and as I was visibly upset, she did say to the woman "we can't have this sort of thing here". We were then served, settled down and after 5 minutes a very aggressive man launched at us up the stairs angrily saying that we were not to "scream and swear at his customers and his staff". I said that's not what happened and would he calm down. He asked us to leave and said there would be no charge (very nice of him). I was understandably angry and horribly embarrassed at his unprofessional and Basil Fawlty - ish behaviour. He threatened to call the Guards and I said that was fine if he would repeat the allegations of "aggressive behaviour toward his staff" in front of witnesses. I asked the waitress to back me up as we had done nothing but apologise to her for putting her in such a position. Of course, she said nothing (needs the work, can't be blamed) and the dreadful owner told me not to "engage with his staff". My wife was so upset we left the cafe and stood outside still attempting to argue with the very aggressive owner. When he attempted to push through us back into the cafe I let the the side down and told him to "walk around and not through us". We'd been bullied enough. He then said "and now you shoved me". Since when is standing up to a bully wrong? We have gone in to Foam Cafe a lot, the staff are really nice but the owner is obviously one of those types who cannot handle a situation like this in a professional manner. I would not go as far as to encourage people not to go but rather to be aware that the staff cannot handle awkward situations and are liable to turn on old customers who have recommended them in the past.

Reviewed on: 08 Sep 2012

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