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John Gunn Camera Shop

3.0 from 2 reviews
53.3367156982, -6.2654280663

16, Wexford Street,
Dublin 2, Ireland

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+353 1 478 1226

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2 Reviews

John Gunn Camera Shop was first reviewed by Shireen S. on 16 October 2009

Raters say we are...  helpful professional knowledgeable, bad

Blank Listing_photo_nozzle
J B. Member since: June 2013 1 Reviews


Purchased a camera here about 18 months ago after visiting the shop a couple of times and defining clearly my needs i.e. a camera which could do the basics well and a little more besides. Most of my photos would be viewed on computer. I needed accurate colour and clarity.
My camera cost €1300 but didn’t do the basics very well so I went back and explained that the photos were blurry and the colours were not accurately captured. They told me a flash costing €490 would help a lot and tried to sell me a tripod also. I bought the flash and used my old tripod. This didn’t help so I returned and they tried to sell me a €495 lens and remote switch for €19. I bought the switch and carried out precisely the instructions and settings they recommended with the lens that came with the camera. There was no improvement.
I went back again recently and was referred from one to the other and told to return the next day and the next. Eventually I got someone to talk about the issue. There was enormous evasion and they simply contradicted the evidence I produced of poor photography from the camera. I had taken photos with the camera in question and identical photos with an old camera which produced high quality photos. They tried to sell me photography lessons and claimed I had been given a voucher for free lessons with the camera which was false.
I put a simple task to them that they use my camera and capture a landscape photo of the street outside which had clarity and accurate colouration. They strongly resisted but I insisted. One of the women got angry and made a huge drama about taking out a tripod and adjusting manual settings for a simple photo in broad day-light which even a disposable camera could take at the touch of a button. She took a photo and spent a considerable amount of time in a private room at the back of the shop printing it. It was a reasonably good print and I asked to see it on a computer screen. The woman lost her temper several times but eventually showed me the photo on a laptop. It was blurry. She kept insisting on printing the photos over long periods in the back room where I couldn’t she what she was doing and tried to charge me for the prints.
I repeated ad nauseam that I needed the camera to be able to do the basics well. The fact that 99.9% of people view photos on a computer screen and don’t start printing the photos and studying them under a microscope was completely lost on them. I believe they favour more abstract forms of photography where a lot of editing is carried out at the cost of accuracy and are unable to grasp where people who are not professionals or enthusiasts are at.
Eventually, the male owner offered to write a cheque for €500 to take back the camera equipment for which I paid over €1800 in total. This would have been a loss of €1300, all for a lot of hassle and evasion.
Avoid this shop like the plague and beware of the angry woman when passing by!!

Keywords: bad

Reviewed on: 22 Jun 2013

Blank Listing_photo_nozzle
Shireen S. Member since: October 2009 7 Reviews

Lives 1.31 km from John Gunn Camera Shop


Great camera shop with great staff who know what they're talking about and are really generous with their time and advice. Prices on equipment is competitive too.

Reviewed on: 16 Oct 2009


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