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Lloyds Pharmacy

1.0 from 1 review
53.3833007813, -6.2151527405

Artane Castle,
Artane,
Dublin 5, Ireland

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+353 1 831 4811

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1 Review

Lloyds Pharmacy was first reviewed by Thomas P. on 26 September 2014

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Thomas P. Member since: September 2014 1 Reviews

Lives 4.79 km from Lloyds Pharmacy

1.0

This pharmacy has had a numbers of chain owners over the years and its shows - O'Farrells, Unicare, Doc Morris and now Lloyds. In earlier years the staff were lovely, and there was a sense that it was the community pharmacy par excellence for Artane. It was where peoples' loyalty was appreciated and their custom valued. Staff would get to know you and address you by name. No so much anymore. It is now just become a very average, impersonal pharmacy located near the checkouts of a supermarket in Artane Castle shopping centre.
Since the adjacent supermarket in the centre offers a superb range of hair-care, body-care, oral-care, vitamins, etc. at a cheaper price than Lloyds, realistically one would usually enter Lloyds mainly to get a prescription filled. In order to do this one has to walk through to the back of the pharmacy store. The dispensing counter is strategically placed there so that one has to walk past all the shelves and counters of beauty products, toiletries, Christmas bric-a-brac, promotions, etc. which encourages impulse purchasing. This emphasis on impulse purchasing had led to a very cluttered dispensing counter. Behind the dispensing counter there appears to be a defunct advice cubicle that in all my years visiting the pharmacy I have never seen anyone enter or being invited to enter. It seems to be used as a storage area.
I have found there can be a long wait to have a prescription filled. If one decides to leave the prescription and collect later, and in the meantime do some shopping or have coffee, when one returns there is still no guarantee that one's prescription will be ready. There you may have to stand waiting near the counter while your shopping trolley and its frozen foods remains unguarded in the mall outside the pharmacy. This delay is caused by its busy position near the checkouts of the supermarket. Of course while one is shopping, if they can manage to find absolutely anything, whatsoever, to quibble about on the script then it will not be filled on one's return. This would occur even if it was a prescription for the same medicine that a customer was registered on their computer as taking over many years.
However more disappointing is the fact that on a number of occasions I have been told that they do not have sufficient of the required, pretty ordinary medication in stock and that I must call back next day or whenever to collect the balance. I asked on one occasion why this behaviour occurred regularly and I was told it was such a busy pharmacy that they simply run out of stock. I do not think this is good enough. The pharmacy manager should have efficient control over stock level, so that in a busy pharmacy, stock would not run down and out.
That very busyness is the cause of the impersonal problem which I do not think management even see as a problem. In such an busy atmosphere it does not seem to matter if they gain or lose some customers. In all the busyness an appreciation for the loyalty of customers seems to have become lost. About ten years ago another pharmacy opened up in the shopping centre and to hold onto local business against its rival, Unicare as Lloyds pharmacy then styled itself, was uber-friendly for a while. That faded away. When Lloyds took over a year ago from Doc Morris there was a big 'whoop de do-cannot do enough for you' atmosphere for a period but that has evaporated. Their 'busyness' has allowed a certain self importance to take hold in their store and also for a distant serving manner to take hold, that is more associated with the type of large pharmacies found in the centre of the city. Thank you for reading this review and if you want to read some other Lloyd Pharmacy reviews - here are two links:
https://ie.trustpilot.com/review/www.lloydspharmacy.com

http://www.maryportas.com/secretshopper/lloyds-pharmacy/

Reviewed on: 26 Sep 2014

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