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McGinley Farrelly & O’Connor (MFO)

1.0 from 6 reviews
Added by Mike B.
53.3239590689, -6.2510704994

Woodlawn House, 124, Ranelagh Village,
Ranelagh,
Dublin 6, Ireland

Get directions

+353 1 497 9050

http://www.mfo.ie

MFO is one of the leading companies in the property industry with expertise in all areas of the property market, services include: Residential Property Sales & Lettings, Commercial Sales & Lettings, Property Management, Valuations and Building Energy Ratings.

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6 Reviews

McGinley Farrelly & O’... was first reviewed by Roman P. on 12 January 2014

Blank Listing_photo_nozzle
Roman P. Member since: January 2014 6 Reviews

Lives 2.94 km from McGinley Farrelly & O’Connor (MFO)

1.0

I am going to explain you the experience I have had with this agent, Marcus O’Connor from MFO.
We rented a house in Dublin and contacted him. Actually my wife contacted him. We met in the house, he showed it to us. The apartment was very small, just one room. So there was not much to show. I guess, to put some more pressure, he said that there was someone else coming to see the apartment. Maybe to put some more pressure so that we said we wanted right away?
We agreed to keep the place and he told us to come the following day to his office. We gave him the deposit. Nevertheless, another suspicious thing. It seems that at that same moment the server was not working. Therefore he could not print the contract. Strange right? Nevertheless, we did give him the deposit. At that moment we trusted him. Innocently we gave him the money, and we never got anything back.
So here is where the first strange part started. He told me that I had to come on the next day to sign the contract (As you can imagine I also had a job, but we had to go in the morning. So that’s two consecutive mornings having to get out of my work place). When I went to sign the contract, there was something suspicious. He was not there and only one of his assistants. Obviously when you sign a contract, you want that contract to be signed twice, so that you keep one and they keep the other one. What I still don’t understand and makes me wonder. I was the only one that actually signed them. When I asked them to keep a copy, they said no. They said that we would get it at some moment. Even three months after we signed, we never got the copy of the contract (and we are actually still waiting for the copy, and right now it’s more than 6 months).
At that moment, I was still OK with everything. Another of the things that was mandatory to him to be able to move into the apartment, was to complete an excel file, which honestly I realized it was like a joke. It asked several non-sense questions but since you want the apartment, I guess you just have to deal with it. I remember one of them was regarding electricity and if we wanted to register for a specific one. The thing was that he said that he would take care of the registration into the electric company, which we were very happy and pleased. I will get back to this in a bit.
Moving day into the house. By the time we signed everything we agreed to move at specific day at specific time of the day because there was still somebody living there. We agreed on an exact day at 11 AM to move in. You can imagine we were living in another place, so we also had to make sure to tell the other place that we were moving out. We had everything ready. He sent a message saying that we should move a bit later because they were cleaning the house. In the end we were allowed to move in around 3 PM. What is more surprising and unprofessional is that by the time I was about to get there he called me and told me that he was leaving and that he would just leave the keys in the mailbox. That’s something that also made me wonder. What type of person leaves the keys of a house in a place that other people can reach? What if the keys were not there anymore when I got there? What if he said he left them, but never really left them there? Do you know the problems that this can cause? This could have started a battle.
Anyway, we finally got there to the apartment. Honestly, he said that we could not move in earlier because they were cleaning. Well, the house was not that clean. But anyway, that’s a different story. The more we looked the apartment, the more we realized that it had fungus on the walls, there was a leak in the sink, they promised drying machine and there wasn’t any…and never endless list of things that made that apartment a shame even to be in the market. Coming back to the electrical thing I was talking about before. One day the lights suddenly turned off at home. When I called the electric company they said that I had never registered the tenancy with the electrical company, which is something that he said that he was going to do. So another very unprofessional thing done by Marcus O’Connor.
For personal reasons we had to move out and go back to our country. I called him and explained him the situation and he said he would help me, that he would give me back most of the deposit expect for some fees. Here is where the trickiest part came. The first thing is that he said he we should the house to people, to which I agreed. I told him no problem in letting people see the house. But he had one condition. He said that I would have to leave the house for half an hour. Isn’t that even more unprofessional? I have to leave him alone in my own apartment to do whatever he wants. What if then something is missing? Who should I have complained? I said no way. And his excuse was that if I was not there, it would make the house look bigger. Does that make any sense in anybody’s head? At least not in mine.
The thing is he showed to just one person. That person just left running as soon as he saw the place. So the following week he was going to come to show it to some other people. Just before the visit the agent Marcus O’Connor called me saying that he could not make it. That he had other things going on. Guau, again very unprofessional way of working. When he had to show the house, he disappears. Two people finally came, and I was very nice to them. Both of them liked the place. They were young and living alone, so they were looking for something like that. One of them was so happy with the place that he wanted to move as soon as possible. He even came back on the following day to see the apartment again. So I told him my moving day and he asked me if there was any way of moving there earlier. Can you see that he was eager to move into the place?
Here is the thing, after that, he signed the contract and he was supposed to move when we were leaving. Just when everything seemed solved the agent Marcus O’Connor called me and said that the new tenant was going to move two weeks later. That means that we had to pay for those weeks in which there wasn’t going to be anyone in the house. I told him that this was not what we agreed and that I did not believe what he was saying. I told him that I had talked with the new tenant and he needed to move earlier. So after the call, I sent him an email. What was the response? I got an Automatic reply, saying that he was on annual leave until the end of the month. He and all his team (which even though I say team, it’s just two people), were going to be out until the end of the month. Guess what, the day they were coming back was exactly the day the new tenant was going to move. Coincidence right? I am just assuming that the new tenant wanted to move in earlier, but because Marcus O’Connor was on his vacations, the new tenant could not move in, and at the same time, we had to pay for those weeks. We had to move back to our country and never got to see him. That is all the help we got from him.
Once in my country I sent him emails so that he would give us the part of the deposit that corresponded to us. He again made a thousand questions to give us the deposit, which were not relevant, but I guess he just likes questions. He was always giving excuses to give the deposit back, and the day he said he would give me the deposit back, which was a Friday I never got it. I sent him emails again and no answer for the weekend. When he got back to me he said that the system was down again. (I think they should change the server…or wait…was it just another coincidence or just did not want to give us back the money?). Also I have to say that he was always threating me saying that he worked in the PRTB and there was nothing I would be able to do against him. Is that abuse of power? I would consider that as very unprofessional as well.
I contacted in the meanwhile Threshold, which help tenants solve their problems with their agents or landlords. What they told me is that I could ask him for all the receipts of everything he was charging us for. When I asked for all this, his reply after a very long time was a not very well done excel file saying the costs. There was the PRTB registration fee (90 euro), cleaning (125 euro) (By the way, what is the cleaning service rate per hour? 70 euro/hour? I think now he should change the server and the cleaning service. I’m so good Marcus, I’m giving you advice on how to improve your business), and then the rest was just other. I never go the receipts for anything. I am still waiting for them, since my University is asking for them. I work at the university now. I worked at UCD when I was in Ireland. When I asked for the PRTB number he never gave it to me. He would only answer different things. So I contacted the PRTB and told them that he did not register the apartment with the PRTB. Guess what, they did not find us in the records as registered tenants. I told Marcus O’Connor that I contacted the PRTB, and that we were not registered and that there are fines of thousands of euros or even jail. Guess what, he finally registered (I actually tracked the time when he registered the apartment through the PRTB website) this December!
As of today the situation is that he does not reply to the emails, although I told him that we need the contract and the receipts which belong to us for our records.
If I had known that he was going to behave like this, I would never have rented a house through him. I hope this can help other people to stay away from Marcus O’Connor

Reviewed on: 23 Mar 2014

Blank Listing_photo_nozzle
Roman P. Member since: January 2014 6 Reviews

Lives 2.94 km from McGinley Farrelly & O’Connor (MFO)

1.0

I am going to explain you the experience I have had with this agent, Marcus O’Connor from MFO.
We rented a house in Dublin and contacted him. Actually my wife contacted him. We met in the house, he showed it to us. The apartment was very small, just one room. So there was not much to show. I guess, to put some more pressure, he said that there was someone else coming to see the apartment. Maybe to put some more pressure so that we said we wanted right away?
We agreed to keep the place and he told us to come the following day to his office. We gave him the deposit. Nevertheless, another suspicious thing. It seems that at that same moment the server was not working. Therefore he could not print the contract. Strange right? Nevertheless, we did give him the deposit. At that moment we trusted him. Innocently we gave him the money, and we never got anything back.
So here is where the first strange part started. He told me that I had to come on the next day to sign the contract (As you can imagine I also had a job, but we had to go in the morning. So that’s two consecutive mornings having to get out of my work place). When I went to sign the contract, there was something suspicious. He was not there and only one of his assistants. Obviously when you sign a contract, you want that contract to be signed twice, so that you keep one and they keep the other one. What I still don’t understand and makes me wonder. I was the only one that actually signed them. When I asked them to keep a copy, they said no. They said that we would get it at some moment. Even three months after we signed, we never got the copy of the contract (and we are actually still waiting for the copy, and right now it’s more than 6 months).
At that moment, I was still OK with everything. Another of the things that was mandatory to him to be able to move into the apartment, was to complete an excel file, which honestly I realized it was like a joke. It asked several non-sense questions but since you want the apartment, I guess you just have to deal with it. I remember one of them was regarding electricity and if we wanted to register for a specific one. The thing was that he said that he would take care of the registration into the electric company, which we were very happy and pleased. I will get back to this in a bit.
Moving day into the house. By the time we signed everything we agreed to move at specific day at specific time of the day because there was still somebody living there. We agreed on an exact day at 11 AM to move in. You can imagine we were living in another place, so we also had to make sure to tell the other place that we were moving out. We had everything ready. He sent a message saying that we should move a bit later because they were cleaning the house. In the end we were allowed to move in around 3 PM. What is more surprising and unprofessional is that by the time I was about to get there he called me and told me that he was leaving and that he would just leave the keys in the mailbox. That’s something that also made me wonder. What type of person leaves the keys of a house in a place that other people can reach? What if the keys were not there anymore when I got there? What if he said he left them, but never really left them there? Do you know the problems that this can cause? This could have started a battle.
Anyway, we finally got there to the apartment. Honestly, he said that we could not move in earlier because they were cleaning. Well, the house was not that clean. But anyway, that’s a different story. The more we looked the apartment, the more we realized that it had fungus on the walls, there was a leak in the sink, they promised drying machine and there wasn’t any…and never endless list of things that made that apartment a shame even to be in the market. Coming back to the electrical thing I was talking about before. One day the lights suddenly turned off at home. When I called the electric company they said that I had never registered the tenancy with the electrical company, which is something that he said that he was going to do. So another very unprofessional thing done by Marcus O’Connor.
For personal reasons we had to move out and go back to our country. I called him and explained him the situation and he said he would help me, that he would give me back most of the deposit expect for some fees. Here is where the trickiest part came. The first thing is that he said he we should the house to people, to which I agreed. I told him no problem in letting people see the house. But he had one condition. He said that I would have to leave the house for half an hour. Isn’t that even more unprofessional? I have to leave him alone in my own apartment to do whatever he wants. What if then something is missing? Who should I have complained? I said no way. And his excuse was that if I was not there, it would make the house look bigger. Does that make any sense in anybody’s head? At least not in mine.
The thing is he showed to just one person. That person just left running as soon as he saw the place. So the following week he was going to come to show it to some other people. Just before the visit the agent Marcus O’Connor called me saying that he could not make it. That he had other things going on. Guau, again very unprofessional way of working. When he had to show the house, he disappears. Two people finally came, and I was very nice to them. Both of them liked the place. They were young and living alone, so they were looking for something like that. One of them was so happy with the place that he wanted to move as soon as possible. He even came back on the following day to see the apartment again. So I told him my moving day and he asked me if there was any way of moving there earlier. Can you see that he was eager to move into the place?
Here is the thing, after that, he signed the contract and he was supposed to move when we were leaving. Just when everything seemed solved the agent Marcus O’Connor called me and said that the new tenant was going to move two weeks later. That means that we had to pay for those weeks in which there wasn’t going to be anyone in the house. I told him that this was not what we agreed and that I did not believe what he was saying. I told him that I had talked with the new tenant and he needed to move earlier. So after the call, I sent him an email. What was the response? I got an Automatic reply, saying that he was on annual leave until the end of the month. He and all his team (which even though I say team, it’s just two people), were going to be out until the end of the month. Guess what, the day they were coming back was exactly the day the new tenant was going to move. Coincidence right? I am just assuming that the new tenant wanted to move in earlier, but because Marcus O’Connor was on his vacations, the new tenant could not move in, and at the same time, we had to pay for those weeks. We had to move back to our country and never got to see him. That is all the help we got from him.
Once in my country I sent him emails so that he would give us the part of the deposit that corresponded to us. He again made a thousand questions to give us the deposit, which were not relevant, but I guess he just likes questions. He was always giving excuses to give the deposit back, and the day he said he would give me the deposit back, which was a Friday I never got it. I sent him emails again and no answer for the weekend. When he got back to me he said that the system was down again. (I think they should change the server…or wait…was it just another coincidence or just did not want to give us back the money?). Also I have to say that he was always threating me saying that he worked in the PRTB and there was nothing I would be able to do against him. Is that abuse of power? I would consider that as very unprofessional as well.
I contacted in the meanwhile Threshold, which help tenants solve their problems with their agents or landlords. What they told me is that I could ask him for all the receipts of everything he was charging us for. When I asked for all this, his reply after a very long time was a not very well done excel file saying the costs. There was the PRTB registration fee (90 euro), cleaning (125 euro) (By the way, what is the cleaning service rate per hour? 70 euro/hour? I think now he should change the server and the cleaning service. I’m so good Marcus, I’m giving you advice on how to improve your business), and then the rest was just other. I never go the receipts for anything. I am still waiting for them, since my University is asking for them. I work at the university now. I worked at UCD when I was in Ireland. When I asked for the PRTB number he never gave it to me. He would only answer different things. So I contacted the PRTB and told them that he did not register the apartment with the PRTB. Guess what, they did not find us in the records as registered tenants. I told Marcus O’Connor that I contacted the PRTB, and that we were not registered and that there are fines of thousands of euros or even jail. Guess what, he finally registered (I actually tracked the time when he registered the apartment through the PRTB website) this December!
As of today the situation is that he does not reply to the emails, although I told him that we need the contract and the receipts which belong to us for our records.
If I had known that he was going to behave like this, I would never have rented a house through him. I hope this can help other people to stay away from Marcus O’Connor

Reviewed on: 05 Mar 2014

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