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More 4 Less

1.0 from 1 review
Added by Rory S.
53.3424908328, -6.3534718752

Ballyfermot Road,
Ballyfermot,
Dublin 10, Ireland

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1 Review

More 4 Less was first reviewed by Maria J. on 18 September 2010

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Maria J. Member since: September 2010 1 Reviews

Lives 6.25 km from More 4 Less

1.0

Have been a regular customer of the 'sweets and toys' shop for the past few years, but will not be going back as a customer again after today. I gave my 7 year old daughter her 3 euro pocket money (as I do every Saturday) in the car as we parked outside the shops, when she paid for her 2 euro purchase, the staff member on the till took all of the money she put on the counter and gave her no change. She told me that the lady didn't give her back her euro, and the lady at the till said that she had only given her 2 euro. When I explained that I know she had 3 euro in her hand the lady still wouldn't give her back her change. When I left the shop my daughter was very upset, she felt that the woman wouldn't believe her, nor indeed me. I went back later without my daughter, and was told that 'It was my word against hers' and although she offered me the euro then, I refused on principle, I will be back next week to ask if the till was over by a euro, as I feel that I was being called a liar.

If I had been trying to say I handed in a 20 instead of a 10 I would have understood if she had offered to get back in touch when the till was checked later. But this was just 1 euro, and it left a little girl feeling very upset, and her mother feeling very angry. Customer service leaves a lot to be desired in this shop. The staff need to realise that even if my daughter and I had been mistaken, customer goodwill is worth a lot more than 1euro.

As to the rating, I had to give a star in order to get the review to post, but it doesn't deserve it.

Reviewed on: 18 Sep 2010

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