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Panda Play Café

3.0 from 2 reviews
Added by Simon C.
53.3215246, -6.2286141

Old Belvedere Rugby Club, 28A Anglesea Road,,
Ballsbridge,
Dublin 4, Ireland

Get directions

+353 86 399 5775

http://www.pandaplayca...

The Panda Play Cafe is a friendly place for parents and carers of children aged 0-5 to relax as the children enjoy lots of stimulating and fun activities. Located in the Terenure College Rugby Club, the Panda Play Cafe offers a relaxed and cosy environment, with a menu full of healthy foods for adults and toddlers too. Come and visit and stay as long as you like!

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2 Reviews

Panda Play Café was first reviewed by David R. on 19 September 2014

Raters say we are... 

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Siobhan O. Member since: December 2010 1 Reviews

Lives 1.64 km from Panda Play Café

5.0

Hi David, I just found your review listed here - I saw your original copy of your review on another website and replied the day after with this response which I will paste below - I didn't want anyone here to think that I do not take note of reviews such as yours.

Hello David,

I appreciate the time you took to send a message through our website on the day of your visit. I tried to reply to you but I'm afraid you filled out the contact form with a mistake in your email address so despite a few tries where I tried to guess your email address I couldn't get my reply through to you. In my reply I had thanked you for your comments and assured you that I would speak with the team member in question and make sure this does not happen again.

With regards to a message being posted on our Facebook page, I searched thoroughly and I can assure you there was no message, post or review on our Facebook page from you. I can promise you I did not delete your message, I'm sorry that all your attempts to contact me went unanswered, I can imagine that must have been very frustrating, and I wish it had not been the case. I always respond with gratitude to all feedback we receive, especially if it is something we can learn from and perform better as a business as a result.

When you posted your review here on Tripadvisor I received a notification from this website and I sent you a message the same day explaining all of the above, but I haven't heard back from you. I hope you can accept my apology for the incident, and my inability to get in touch with you on the first two occasions. We are a small business doing our best to offer a great service to families, and as the mum of two kids myself I place the children at PPC's safety and well being above all else. I'm upset about the incident itself, and I promise you we are going to do our very best to ensure we offer the best possible service and safety in the future.

Best regards,

Siobhan

Reviewed on: 27 May 2015

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David R. Member since: September 2014 1 Reviews

Lives 6.85 km from Panda Play Café

1.0

I was in the Donnybrook Panda play cafe on Sunday 14th September and one of the staff, while setting up for a kids party, was walking on the table wearing outdoor shoes while suspending streamers from the ceiling. This was after the table had been wiped down from the previous party and had been mostly set for the new party i.e. it wasn't going to be wiped again prior to little people eating their food. Not very hygienic.

While I was sitting there I sent a message to Panda via their website and got no response. A few days later I posted the message on their Facebook page and it was deleted without any response being received.

Kinda worrying for somewhere that's supposed to safe for kids and kinda worrying that nobody Panda play cafe thought it was worth responding to.

Reviewed on: 19 Sep 2014

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