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Rock Lobster

1.0 from 1 review
Added by Mike B.
53.3222448344, -6.2367635965

22-24, Donnybrook Road,
Dublin 4, Ireland

Get directions

+353 1 202 8585

Rock Lobster is a seafood steakhouse restaurant located above Kielys Pub in Donnybrook - Rock Lobster offers a great selection of cocktails, fish & primehouse steaks.

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1 Review

Rock Lobster was first reviewed by Karen K. on 26 March 2013

Raters say we are...  rock lobster

Karen K. Listing_photo_nozzle
Karen K. Member since: March 2013 1 Reviews


I bought a voucher on Dealrush for a meal for two for Rock Lobster in Donnybrook that expired on 20th March. I telephoned on Sunday 24th at 4pm and spoke to the manageress and explained the oversight and wondered if it were possible to still use it. She said I could if I used it within the week and made a booking before hand.
I rang today at 3pm to make a booking for 7pm this evening and I explained that I had an expired voucher that the manageress on Sunday said I could use as long as I made a booking and used it this week.
Myself and my friend arrived at 7pm and gave our name and booking time and explained again that we had a voucher.

We sat down, ordered our drinks, bread and crudites were brought to the table and our order was taken. After a period of about 15 minutes a waitress came over and asked for our voucher which I duly handed over.
Another 10 mins passed and she returned to say that she was sorry but that we couldn't use the voucher as it had expired and that if we wanted to eat we had to pay.
We explained that we had spoken to the manageress over the phone on Sunday who approved us using it and we also explained that to the man who took our booking over the phone at 3pm this afternoon.
We asked to speak to the manager, she said he wasn't there, when we asked she told us his name was Niall.

Well Niall (manager) I very much hope your proud of your staff and restaurant! An absolutely humiliating experience - compounded by the nonchalance and apathy of the waitress. Not an iota of regret expressed - it was a bitterly cold evening tonight, and we went to a lot of bother to get children minded, dressed up and paid for a taxi to be unceremoniously told that we could either pay up or leave.
You've lost our custom that's for sure - never again.

Keywords: rock lobster

Reviewed on: 26 Mar 2013


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