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The Orchid Szechuan Restaurant

1.0 from 1 review
53.3322982788, -6.2369599342

120, Pembroke Road,
Ballsbridge,
Dublin 4, Ireland

Get directions

+353 1 660 0629

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1 Review

The Orchid Szechuan Re... was first reviewed by Bryan M. on 26 August 2013

Raters say we are...  poor service

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Bryan M. Member since: August 2013 1 Reviews

Lives 217.11 km from The Orchid Szechuan Restaurant

1.0

I've been going to this restaurant with the same group of friends regularly for around 12 years. We have always had excellent food and we considered the staff to be friends. A recent change of management has resulted in a serious downturn in staff friendliness. The previous staff were always willing to go that extra mile. One time they went to the hotel across the road to get cigarettes for us when one of the group had ran out. We booked a table there for Saturday night. One of our group only drinks Bulmers. The previous staff always made sure they had some available any time we booked. We arrived on Saturday to be told that they had just sold the last bottle. No problem we said, why don't you just run up to the off licence on baggot st and buy some. We got a straight no. Not even a very sorry but we cant but just NO. we asked to speak to the new manager (who is the sister of the old manager). she wasnt there. It was saturday night and no manager. We asked them were they willing to lose substantial business from repeat customers instead of just running up the road to the off-licence. Both of the waiters were prefectly fine with this. We had no option but to leave. We wont darken their door again. We didnt get to try the food so cannot award any marks for it.

Keywords: poor service

Reviewed on: 26 Aug 2013

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